Policies and Procedures for the Boxology® Academy course and goods. 

 

  • Terms and Conditions: Course and goods

  • Equality

  • Reasonable Adjustment Policy

  • Complaints Procedure

  • Privacy Statement

  • Malpractice and Maladministration  

  • Appeals Procedure

 

TERMS AND CONDITIONS OF ACCESS TO WEBSITE AND CONDITIONS OF COURSES ("TERMS AND CONDITIONS")

1 Introduction

1.1 Please read these Terms and Conditions carefully as they form the basis of the contract between us. We are Boxology® Academy, company number 105223458 with the registered office at 141 Kilburn Park Road, London, NW6 5LD, and operating from Third Space, 67 Brewer St, London, W1F 9US. These Terms and Conditions tell you information about us and the legal Terms and Conditions on which you will be applying to (a) enter a contract to purchase our Course Materials by enrolling on one or more of our courses or modules ('Application') and (b) use the section of our website www.boxology.academy reserved for successful applicants.  When your Application has been accepted by us (‘Enrolled' or ‘Enrolment') you will be granted access to digital content and/or learning services relating to the course/s on which you have Enrolled (‘Course Materials'). By accessing the Course Materials you are giving your express consent for our service to you to commence immediately and you acknowledge that you will immediately lose the right to cancel your Enrolment. We suggest that you print a copy of these Terms and Conditions for future use. In particular, we draw your attention to paragraphs 3 (Application, Enrolment and Fees), 4 (Withdrawal, Refunds and Access to Course Materials), 14 (Applicability of Course Materials and Other Online Materials) and 18 (Liability). By making your Application you are agreeing to enter into a serious financial commitment. Boxology® Academy strongly recommends that prior to Enrolment you satisfy yourself you fully understand and are able to comply with that commitment.

For a summary of some of the key features of these Terms and Conditions see Key Information at the end. The key features are not intended to replace the Terms and Conditions below which you should read carefully.

1.2  If you access Course Materials under any circumstances you acknowledge that you will immediately lose the right to cancel your Enrolment. Please see paragraph 4 below.  If there is anything you are unclear about or if you have any questions, please contact us immediately by telephone or e-mail, details of which can be found in the contact section of our website.

1.3 Once a place has been designated to a participant and that participant accesses the Course Materials, the place can only be transferred to another participant upon written request and at Boxology® Academy sole discretion.  Boxology® is under no obligation to transfer a place to another participant. As appropriate and as the context may require references to “prior to Enrolment” may be deemed to mean “prior to commencing a course” and references to “you” may be deemed to mean the entity making the block booking and/or the individual undertaking the course.”

1.4 Without prejudice to the above, by Enrolling, you agree to be legally bound by these Terms and Conditions.

1.5 If you do not wish to be bound by these Terms and Conditions, then you may not be Enrolled.

1.6 The headings in these Terms and Conditions are for convenience only and shall not affect its interpretation.

 

2 Nature of Our Website

2.1 Our website is a place for you to make your application. Details of the current courses and fees you will be required to pay are shown on our website. Our fees may change at any time, but the price changes will not affect any courses on which you are already enrolled.

2.2 Please note that the contents of our website are aimed at users aged 18 years and above, and you must be 18 years or over to make an application.

 

3. Application, Enrolment and Fees

3.1 Your application will need to follow the procedures set out on our website or instructed by us.

3.2 Details of the amounts payable by you (fees) and the procedures for payment are displayed on our website. By enrolling you are agreeing to be responsible for the payment of the applicable fees in full. You are responsible for ensuring any cost incurred in making such payment including but not limited to bank fees or transfer charges is paid by you and not us. In the event we do not receive payment of fees in full we reserve the right to suspend access to the Course Materials at any time until such time that we do.

3.3 Boxology® is entitled to refuse any application made by you or on your behalf. If your application is accepted, Boxology® acceptance of your application will be notified to you by Boxology® electronically (“the Enrolment Notification”). This will normally happen when arrangements for full payment for the Course Materials have been made by you or on your behalf and been confirmed as satisfactory by Boxology® or any third party acting on our behalf. At that time the contract between us will come into force immediately and you will be considered to be enrolled. The enrolment notification, which will be sent to the e-mail address you gave us on your application, will normally be sent to you when we (or any third party acting on our behalf) receive payment in full for the course.

If you have not accessed the course materials you may withdraw from a course within 14 days of the enrolment notification being sent to you (see paragraph 4).  

3.4 You undertake that all details you provide to us (or any third party acting as our agent) at any time including but not limited to your application will be correct; that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the course on which you have enrolled.

 

4 Withdrawal, Refunds and Access to Course Materials

4.1 Upon Enrolment you will be granted access to course materials.

4.2 On condition that you have not accessed the course materials you may withdraw from a course or any reason (including if you simply change your mind) within 14 days of us (or an agent acting on our behalf) sending the enrolment notification. Your ability to withdraw from a course expires after this period or on the date within this period that you access the course materials, as more particularly described below. To withdraw, you must notify us in writing email or registered post within those 14 days.  If you are sending via post, you are required to retain evidence of dispatch such as recorded delivery if sending your notification by post or a read receipt if sent by e-mail. You will then be entitled to a full refund from Boxology® in respect of the fees received by us for the course you have withdrawn from. This will be paid as soon as possible, but in any event within 14 days of receipt of your cancellation notification. In such instances you will be responsible for any costs incurred by us such as bank fees, transfer charges or merchant service charges from processing/receiving your payment of the Fees and or refunding the Fees.

The right to withdraw within 14 days of the Enrolment Notification being sent as referred to above does not apply once you access any part of the course materials or area of the website that is only available to enrolled students. You agree and understand that your cancellation rights will end on the expiry of 14 days from the enrolment notification or as soon as you access the course materials or any area of the website that is only available to enrolled students (whichever is the first to occur).

4.3 Following the expiration of 14 days from the date on which Boxology® has sent the enrolment notification or the date within this 14-day period that you access the course materials, no refunds under any circumstances (including but not limited to pregnancy, illness, injury, relocation or any other change in personal circumstances) will be given.  If you enrol on a course consisting of two or more modules, commencement of the first module is deemed commencement of the whole course and you will be responsible for full payment of the course materials you have purchased.

In any case where you enrol on two or more separate courses at the same time and for each course you receive both an enrolment notification and a discounted price, if you request to cancel one of the courses and are eligible to do so, you will be refunded any amount you have paid for that course up to the date of cancellation. You understand that the discounted price you received for each course will no longer apply and you will remain liable for the applicable full price of the remaining course/s. You agree to pay immediately the difference between the discounted price and applicable full price of the remaining course/s. In the event you do not make such payment your access to the course materials for the remaining course/s will be denied. Under these circumstances Boxology® will no longer be under any obligation to you. No refund will be given of any payments made up to the date of breach.

 

5 Computer specification, software support and alterations to the website, courses and the awarding organisation

5.1 You are responsible for ensuring you have suitable internet connectivity and download speed, and for providing and maintaining suitable computer equipment, communications equipment and software (including software updates if required) necessary to gain access to our website and the course materials. Upon request, Boxology® will provide you with a list of free software that you will need to access the Course Materials and that you can install prior to enrolling so that you can test the suitability of the computer, equipment and software you will be using.

5.2 If you are using the computer of a third party (e.g. your employer), it is your responsibility to ensure that you have the necessary consent to do so. If your circumstances change (e.g. if you change employer or if your employer changes its computer, equipment or software) and you no longer have access to a suitable computer for any reason, Boxology® is not responsible for this and no refund of fees will be given.

5.3 Boxology® does not provide software, hardware, or internet support and this is for you to arrange with your own providers. It is your responsibility to ensure that you have sufficient technical competence to operate a computer or electronic device for the purposes of downloading, streaming and viewing course materials.  Boxology® is not responsible for any technical problems you encounter with your own software, hardware or the internet when accessing course materials and no refund of fees will be given.

5.4 We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it. This includes but is not limited to changes that we are required to make in the content and structure of our courses in order to ensure continuing compliance with the requirements of national standards and the awarding organisations.

In particular but without prejudice to the generality of the foregoing, we reserve the right to change the awarding organisation of the courses offered through our website provided that any substituted awarding organisation will provide a qualification of equal level on the national framework as set by the sector skills council “Active IQ, Cimspa of British Boxing Board of Control”.

Unless stated otherwise, any new features including new content, and/or the availability of new courses or modules shall be subject to these terms and conditions.

 

  1. Information You Provide

6.1 TFI is registered under the Data Protection Act 1998 and complies with the Act and the data protection principles. The following applies to any information you provide to us at any time (including as part of your Application):  you authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, postal and email address and telephone number (‘personal information), to the extent reasonably necessary to provide the services which are available through our website, to provide the course materials to you and to process your payment for such course materials (‘the purposes'). Boxology® will not disclose your personal information to any third party without prior consent, except to our professional advisers or awarding organisation, or to the extent necessary or appropriate to comply with applicable laws or in legal proceedings where such information is relevant. Boxology® reserves the right to offer services and products to you from other companies within the Boxology® group of companies; you must ensure that the personal information and contact details you provide is and remains accurate and complete. It is your responsibility to ensure that Boxology® is updated on any changes to your personal information and that Boxology® has up to date contact details for you. Most correspondence will be sent to your e-mail address but certain certificates and other non-electronic correspondence will be sent to your postal address.

6.2 Processing and Disclosure Rights

By accepting these Terms and Conditions you agree to the processing and disclosure of the personal information for the purposes. You also agree that the purposes may be amended to include other uses or disclosures of personal information following notification to you by means of a notice on our website, which you should check regularly. If you would like to review or modify any part of your Personal Information, then you should e-mail us at boxology.academy@gmail.com

 

7. Course Days

7.1 Course days generally relate to courses conducted by Boxology® that you need to attend. Booking onto a course is not automatic. It is your responsibility to notify Boxology® of the venue and start date of the course you wish to book onto. After booking onto a course you will receive three emails – one that is sent automatically upon booking, this is not confirmation that the course will run. You will receive the second email on or around 10 days after to confirm your place on the scheduled course date which will confirm if the course will run or not.   The third email will be 10 days prior to the course commencing.  If you do not receive the second email, you should contact Boxology® immediately. Bookings are taken on a first come, first served basis and once a course has reached maximum capacity, no more bookings for that course will be taken. Boxology® makes no guarantee that space will be available on your chosen alternative date/s.

7.2 Unless expressly authorised in writing by Boxology®, once you have booked onto a course you may not transfer to an alternative course, start date or venue, or transfer your course to another person. If authorised, such transfer may incur an additional charge. Boxology® is under no obligation to transfer your enrolment to another course or any other person. Boxology® makes no guarantee that space will be available on your chosen alternative course, start date or venue. You are therefore advised to ensure that you are available on all course days before you book onto a course.

7.3 If you fail to attend a course day, no refund will be given and no transfer to the relevant course day of an alternative course will be granted without additional charge. If you fail to attend a course day on which an assessment/s is held, a deferral for that module will also be recorded.

7.4 Boxology® reserves the right to change and/or cancel course dates and venues. No refund of fees will be given in these circumstances. You will be able to transfer to the same course at an alternative venue and or on an alternative start date at no extra cost to you. Boxology® is not liable in any other way for any expenses (including but not limited to travel and accommodation), costs, losses (including but not limited to loss of earnings) or other charges that you may incur as a result of such change or cancellation. Boxology® makes no guarantee that space will be available on your chosen alternative dates.

7.5 You accept certain components of some courses studied via the part time study option and or full time study option are not completed within the advertised duration of such courses. In such instances terms applying to training days and assessment days may apply to such components.

7.6 You accept that you have to pass the pre-requisite online exam before you can attend a course.  If you fail, you will not be allowed to participate in the course.  No refund or transfer onto another course or date will be allowed.  It is your responsibility to read all of the material given to you by Boxology® upon enrollment on to the course and that you should sit the online exam in enough time to allow for a retry (if necessary) before you attend the chosen date of the course.

 

8 Assessment Days, Training Days and Course Days

8.1 In the event that you fail a practical assessment you have attended, subject to clause 10.5 you may re-book onto an alternative scheduled practical assessment date relevant to the practical assessment you have failed (“re-sit”). This will be charged at the regular booking fee applicable at the time of re-booking.  Boxology® makes no guarantee that space will be available on your chosen alternative dates for the practical assessment.  You must attend a re-sit not more than 4 weeks of the course you failed. If another re-sit is needed, then you must attend a date not more than 4 weeks of your previous re-sit.  If you do not hand in the relevant completed portfolio/homework (if applicable) on the day of the practical assessment, you will need to send it to Boxology® for marking at which time an additional fee may apply.  

8.2 You agree to participate in Boxology® set outside homework and outside of the course practice relevant to the course to obtain a pass on the course.

8.3 The advertised duration, starting time and or finishing time of an assessment day, training day or course day is a guide only and is subject to change at any time.

8.4 Certain courses require you to print various documents and either bring them or send them either completed or to be completed, as the case may be, at specific stages of your course as advised by us. You are responsible for printing such documents at your own cost and in your own time outside of scheduled course attendance (including assessment days, training days and course days). Fees do not include the cost of such printing.

8.5 In circumstances where an assessment day, training day or course day is presented in premises that are not owned by Boxology® (‘ third party venue operator'), Boxology® will ensure that such premises are in Boxology® opinion suitable for the purpose of delivering such day but otherwise make no guarantee in relation to the facilities provided by the said third party owner. No refund will be given in circumstances where a venue other than the venue advertised is used.

8.6 You are responsible for all damage caused to Boxology®, its customers, employees, sub-contractors and third party vendors (which phrase includes but is not limited to third party venue operators) arising out of your acts or omissions, breach of this agreement, negligence or dishonesty and will indemnify Boxology® accordingly including but not limited to all fines, charges, costs (including reasonable professional costs) and other expenses. This includes but is not limited to the cost of repairing any damage to or loss of property of Boxology® or any of its customers, employees, sub-contractors or third party vendors as described above. Any such amounts shall be payable by you on demand.

8.7 You are required to conduct yourself in an appropriate manner at all assessment days, training days, and/or course days. If you behave in a manner which in the opinion of Boxology® is threatening, abusive, offensive or otherwise unacceptable, Boxology® will have the right to bar you from that and all future assessment days, training days, and/or course days. You will remain liable for all the fees and no refund of fees will be given. If you behave in a manner which, in the opinion of the third party venue operator in which the assessment day, training day, or course day is taking place, is threatening, abusive, offensive or otherwise unacceptable, they will have the right to take whatever action they deem appropriate, which may include banning you from that venue. If you are unable or unwilling to travel for whatever reason and at your own cost to an alternative assessment day venue, training day venue, or course day venue on an alternative scheduled assessment day, training day or course day date, you will remain liable for all the fees and no refund of fees will be given.

8.8 You agree you may be videotaped, audio recorded and photographed by Boxology® as part of your assessment days, training days and/or course days and you consent to Boxology® using your photograph, video and tape recordings and any other likeness of you for any and all promotional and training purposes.

8.9 Course materials and fees do not include your use of the venue in which your course is being conducted or any other venue (in both instances including but not limited to the venue’s facilities and equipment) outside of course hours, during breaks on course, or for personal use at any time. For the avoidance of doubt, personal use is defined as activity not under the direct supervision of the tutor or assessor.  

 

9. Your health and fitness

9.1 References to a course or course material in this section 9 includes, where relevant, assessment days, training days and any materials relating to them. The remainder of this paragraph is to be read subject to this condition.

9.2 It is your responsibility to ensure that you are sufficiently fit, physically, mentally and emotionally, to undertake all components of the course on which you enrol as well as aerobic, anaerobic, resistance, flexibility, stability, muscular strength and endurance exercise. We recommend you obtain medical clearance from your GP prior to enrolment or before commencing any of the exercises contained with the course. It is your responsibility to notify us of any pre-existing medical conditions as well as any special assistance you may reasonably require prior to enrolment or before commencing any of the exercises contained with the course and again if circumstances change throughout the period you are undertaking a course with Boxology®.

You understand that undertaking our courses involves exercise and that the body's reaction to exercise cannot always be predicted with accuracy. Furthermore, you acknowledge that there are risks involved in performing physical activity including but not limited to musculoskeletal strains, pain and injury, and that certain abnormal changes may occur during or following exercise which may adversely affect blood pressure, cause heart attack or even death.

9.3 You acknowledge that you are fully aware of the risks involved in participating in the course on which you enrol which can be physically and mentally demanding. You represent and warrant that you discharge Boxology®, its agents, employees and representatives on a continuing basis from any and all liability for any loss, damage, right of action, expense or injury including death resulting from your participation in the course or in connection with performing, conducting, teaching or instructing course material to the fullest extent permitted by law. You agree this shall be binding on your heirs, next of kin, executors, administrators, assigns and representatives in the event of your death. This clause is not intended to exclude liability for death or personal injury caused by the negligence of Boxology® or its employees, agents or sub-contractors. You acknowledge that you shall be responsible for your omissions, errors or neglect when performing, conducting, teaching or instructing course material. You consent to receive medical treatment which may be deemed advisable in the event of injury, accident or illness during the course.

9.4 Boxology® will provide you with a copy of a Physical Activity Readiness Questionnaire (PAR-Q) and Informed Consent Release and Waiver form (a copy of which is available on the member’s area of the Boxology® website) which you are required to complete and actioned (if applicable) before you attend an assessment day, training day, on the first day of a course.

Please be aware that you will not be allowed to participate in any practical elements of a course if you fail to complete the documentation and complete as outlined above. Fees, travelling costs and other expenditure will not be refunded and re-booking fees will apply.

Furthermore, if the results of these documents indicate you require your GP's consent to perform physical activity and you do not obtain such consent in accordance with these terms and conditions, you should not perform any physical activity related to your course and you will not be permitted entry to the assessment day, training day or course day that you have booked (or been booked) onto. This may prevent you from completing your course. In these circumstances you will need to obtain the appropriate medical clearance and guidance from your GP and re-book another assessment day, training day, course day or course, as appropriate. Fees for such assessment days, training days, course days or courses will not be refunded and Boxology® will not be responsible for your travelling costs or other expenditure that may be wasted and the obligation to make outstanding payments, whether or not they have yet fallen due, will not be cancelled.

 

10. Progress Reports and Certification

10.1 Awarding organisation certificates to show successful completion of a course will not be issued until after Boxology® (or its agent) has received payment in full for the course for which you are being certificated. The remainder of this paragraph is to be read subject to this condition.

10.2 Boxology® issues eCertificates only. An eCertificate is issued on successful completion of each certification (if any) within the course on which you have enrolled, and upon successful completion and pass of the course in its entirety. No refund of fees will be given in the event you believe a certificate has taken too long to be sent to you. Certificates will be available online in the members area of our website www.boxology.academy .

10.3 All certificates and eCertificates will be issued in the name held on our records at the date you successfully complete the course or module.  You should put the name you want displayed onto the application form for the course at the time of booking, this will be the name used on the eCertificate.  Please note we are unable to issue replacement certificates in a new name if the change of name occurred after the date you successfully completed the course or module.

 

11 Security

11.1 Access to the members area and materials of the Boxology® website is through a user name and password. You are solely responsible in all respects for all use of and for protecting the confidentiality of the username and password that you select for use on our website. You may not share these with or transfer them to any third parties. You must notify Boxology® immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.

 

12 Applicability of Course Materials and Other Online Materials

12.1 Personal Use

Unless otherwise stated, text on our website and the Course Materials are presented solely for your private, personal and non-commercial use on one computer at a time. Boxology® grants you a limited, non-exclusive and non-transferable licence to use graphic files, audio files, video files, text, hyperlinks, interlinks, search engines and other software associated with the course materials.  You represent and warrant that you will not knowingly do anything that may prejudice Boxology® interest in the Course Materials.

12.2 No Copying

When downloadable materials are provided by us you may only make a single copy for personal use. Otherwise, you may not download, print or store any course materials or send or show any copy thereof to anyone other than as authorised in these Terms and Conditions. In the event of any breach of this term:

(i) you will be liable to indemnify Boxology® against any damage (including costs on an indemnity basis) which Boxology® may suffer as a result of such breach; and

(ii) You will be denied any further use of our website and your enrolment will be cancelled. No refund of fees will be given.

12.3 Boxology® will fully comply with its obligations under the Consumer Rights Act 2015 in relation to quality, fitness for purpose and description. Boxology® will exercise reasonable care and skill in the provision of the website and course materials. Unless Boxology® is in breach of these obligations, should the course materials prove defective and/or cause damage to your computer, you and not Boxology® shall assume the entire cost and all damages which may result from any and all such defects. You assume total responsibility and risk for your use of our website and use of all information contained within it.

12.4 Enrolment does not in any way guarantee successful completion or the attainment of the relevant certificate or qualification. It is your responsibility to ensure that the course or module is suitable for your purposes and career development.

12.5 Compliance with Law

We have used our best endeavors to ensure that our website complies with the law of England and Wales.

 

13 Copyright and Exclusivity

The contents of our website (including course materials and any other materials that you may download as part of a course) are protected by international copyright laws and other intellectual property rights. The owner of these rights is Boxology® or other third party licensors. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of enrolling and completing a course. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, recordings, choreography, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example as part of the course.  

 

14 Linking and Use of Cookies

14.1 Linked Sites
Boxology®  makes no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from Boxology® and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that Boxology® endorses or accepts any responsibility for the content, or the use of such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.

14.2 No Linking to or extraction of data or other information from Boxology® site

Any linking to, deep linking to, or extraction from the Boxology® website without the written consent of Boxology® in hard copy with original signature by a director of Boxology® is strictly prohibited.

14.3 Liquidated Damages

Without prejudice to the generality of sub-paragraph 14.2, any third party contravening the provisions of sub-paragraph 14.2 shall be liable for liquidated damages to Boxology® for the aggregate of twice the value of any services sold as a result of such unauthorised activity and all costs incurred by Boxology® whatsoever in researching and dealing with the relevant breach of these Terms and Conditions.

14.4 Use of Cookies

As a result of viewing this website, some information may become stored on your computer. This information may be in the form of a ‘cookie' or similar file which may help Boxology® in many ways; for instance, to improve the content of the website or to improve the matching of users' interests or preferences. If you do not want a cookie to be stored on your computer, most Internet browsers have functions to erase cookies from the computer's hard drive or to block all cookies or to receive a warning before a cookie is stored. You are welcome to use such facilities to prevent the installation of any cookie but by accessing our website you consent to Boxology® use of any information gathered for the purposes mentioned above.

 

15 Availability of Our Website, Errors and Viruses

We will use all reasonable endeavors to make our website available at all times but cannot guarantee that our website will operate without interruptions. We will use all reasonable care to ensure that our website is error free and that the website and its server are free of computer viruses or other harmful mechanisms but this cannot be guaranteed in circumstances beyond our reasonable control. Subject to  Boxology® duty of care as explained Boxology® can accept no liability for our website's unavailability or any errors or viruses that it can contain and you accept that in any such occurrence of these if Boxology® provides an alternative method of delivery you will remain liable for all the fees and no refund of fees will be given. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet-connected device owned, controlled or used by Boxology®.

Any omission or error in any sales literature, web page or site, order form, price list, enrolment notification, order acknowledgement, invoice or other document issued by us may be corrected without liability.

 

16 Liability

16.1 Limit on Boxology® responsibility to you

Except for any legal responsibility that we cannot exclude in law (such as for death or injury caused by our negligence) we are not legally responsible for any losses that were not foreseeable to you and Boxology® when you enrolled. Loss or damage is foreseeable if either it is obvious that it might happen or if, at the time you enrolled, you made us aware that it might happen. Boxology® is not responsible for losses unless they were caused by a breach on our part. We are not liable for business losses. The course materials are intended for private use only but if used for any commercial or business purpose Boxology® will have no liability to you for any loss of profit or loss of business. If we did not use reasonable care to ensure that the course materials would not cause damage to a device or digital content belonging to you and you can demonstrate that damage was caused by the course materials we will either repair the damage to your device or pay you compensation.

16.2 Your Indemnity to Boxology®

You agree that if any third party (such as the owner of premises used by Boxology® to deliver any of its services) threatens or takes legal action against Boxology® as a result of your acts or omissions (for example if you have caused damage to such third party's property) you will be responsible for all charges and damages (including legal fees of Boxology® and the third party) reasonably payable by Boxology® in relation to the settlement of such claim.

16.3 Limit of Boxology® Liability

If we are liable to you for any reason, our liability will be limited to the amount paid by you to date for the relevant course on which you are currently enrolled and as a result of which Boxology® liability has arisen. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence nor for fraudulent misrepresentation.

16.4 Your Responsibilities

You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

16.5 Legal Limitations

The limitations and exclusions in this clause only apply to the extent permitted by applicable law.

 

17 Social Media Communication

17.1 Boxology® will use reasonable endeavors to ensure that any facility provided by Boxology® to enable students to communicate with each other, such as Facebook, Twitter, Instagram (or similar facility) or any Boxology® branded pages on social media platforms (together “site/s”), is used appropriately. Inappropriate material will be removed as soon as reasonably possible after we are made aware of it but the sites are provided without further liability to Boxology®.

17.2 It is your responsibility to ensure that any information that you share with other users of any site is accurate and does not breach any third parties' rights including trade mark, database rights, copyright or other intellectual property rights, nor is libelous, obscene, menacing, threatening, offensive, abusive, fraudulent, criminal, nor infringes the rights of other people, such as privacy rights, or is in any way illegal or unlawful. Bear in mind that the information you upload or send us may be published on our sites and can be viewed world-wide.

17.3 By uploading or sending us information you waive your moral rights to be identified as the author of it and also give Boxology® licence to modify such information. We will assume that any information received is for publication on our sites and such other use as Boxology®, in its absolute discretion, may deem fit upon an exclusive, royalty-free, perpetual basis. We have the absolute right, at our sole discretion, to reject or to remove any information from our sites.

 

18 Liability for Teaching

You acknowledge that you shall be responsible for your omissions, errors or neglect when performing, conducting, teaching or instructing material you may have learned through Boxology® and shall maintain public liability insurance, professional indemnity insurance and any other insurance cover as appropriate for your business and professional qualifications.

 

19 General

19.1 Alterations 

We may, at our discretion, alter these Terms and Conditions from time to time in order to (a) make non-material changes to clarify and or update the service we provide or (b) to be consistent with current legislation, and post the new version on our website, following which all use of our website and your enrolment will be governed by that version. You must check the Terms and Conditions on the website regularly. We will give you not less than seven (7) days’ advance written notice of any changes after which time you expressly agree that your agreement with us will be governed by the new Terms and Conditions. If you are unhappy with any changes made by us under this clause 19.1 you may end this agreement by giving us notice as per clause 20 before the changes take effect. If you serve notice and end this agreement your access to any course materials will be suspended from the date you wish the agreement to end or the date the changes to these Terms and Conditions take effect, whichever the sooner. No refund of fees will be given.

19.2 Entire Agreement 

These Terms and Conditions and the documents referred to within them (as appropriate), are your whole agreement in relation to Boxology® and any service you obtain from Boxology®. You acknowledge that you have not entered into this agreement in reliance upon any promise, assurance, understanding or other statement, made orally, in writing or implied, by Boxology® or any of its employees or agents and you waive any rights to damages/rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in these Terms and Conditions and the documents referred to within them (as appropriate). There are no warranties, representations or agreements, expressed or implied, except those expressly outlined in these Terms and Conditions and the documents referred to within them (as appropriate). 

19.3 Illegality

If any provision or term of these Terms and Conditions shall become or be declared illegal, unlawful, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other Terms and Conditions and shall be deemed to be deleted from them.

19.4 Jurisdiction

These Terms and Conditions and your use of our website are governed by the laws of England and Wales and you submit to the exclusive jurisdiction of the English courts of England and Wales.

19.5 Causes beyond Control

Boxology® will not be held liable for any failure to perform any obligation due to causes beyond its reasonable control.

19.6 No Waiver

Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.

19.7 Out-of-court Complaint and Redress Mechanism

If you have a complaint, please write to us by email to boxology.academy@gmail.com or by post to, Boxology® Academy, Third Space, 67 Brewer Street, London, W1F 9US.   If you are dissatisfied with the decision we make about your complaint you can file your complaint with an Alternative Dispute Resolution (ADR) provider. In the event that any complaint through an ADR is decided in favour of Boxology® we reserve the right to claim from you our reasonable costs and expenses of defending such complaint. Provided the course materials were bought online, any other complaint may be filed on the European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/. Boxology® is not obliged nor do we intend to submit to an ADR procedure operated by that or any other ADR provider. If you feel your complaint hasn’t been dealt with properly by Boxology®, please visit https://www.activeiq.co.uk/centres/policies-and-procedures/ to complain to our course recognition centre, Active IQ.

19.8 Third Party Rights

The Contracts (Rights of Third Parties) Act 1999 will not apply to these Terms and Conditions or your contract with Boxology®. Boxology® is not obliged to deal with any third party acting on your behalf in relation to any aspect of your enrolment including but not limited to any complaint.

 

  1. Notices

All notices shall be given:  

  • to us via e-mail at boxologyacademy@gmail.com or by post to Boxology® Academy, Third Space, 67 Brewer St, London, W1F 9US

  • to you at either the e-mail or postal address you provided upon or have updated since enrolment.

Notice will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or three (3) days after the date of posting. In circumstances where we have not received your notice, you will be required to provide evidence. You are therefore required to retain evidence of dispatch such as recorded delivery if sending your notice by post or a read receipt if sent by e-mail.

 

21 Replacement

These Terms and Conditions replace all other Terms and Conditions previously applicable to the use of our website and your Enrolment.

 

Key Information:

  • You have 14 days from the date of enrolment to change your mind and get a full refund. Your right to a refund will be cancelled once you access the course materials.

  • All services provided by Boxology® will be carried out with reasonable care and skill.

  • Any of the Course Materials that are in digital format will be as described on our website, fit for purpose and of satisfactory quality. If faulty you will be entitled to a repair or a replacement. In the unlikely event that Boxology® is unable to repair or provide a replacement you can get some of the fees back. If you can show that the fault has damaged your device and Boxology® has not used reasonable care and skill, you may be entitled to a repair or compensation.

This is a summary of your key legal rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call +443454 04 05 06.

Boxology® Academy Terms and Conditions for goods

For purchasing Boxology® goods (on line book, technical videos, boxing equipment)

 

TERMS AND CONDITIONS OF ACCESS TO WEBSITE AND CONDITIONS OF SALE ("TERMS AND CONDITIONS")

1 Introduction

1.1 Please read these Terms and Conditions carefully, company number 10523458 with the registered office at 141 Kilburn Park Road, London, NW6 5LD, and operating from Third Space, 67 Brewer St, London, W1F 9US. In particular, we draw your attention to paragraphs 8 (Applicability of online materials), 12 (Liability) and 9.2 (PPL Licence).

1.2 Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these Terms and Conditions of use as they apply to your use of or access to our website.

1.3 If you do not wish to be bound by these Terms and Conditions then you may not use our website or purchase goods.

 

2 Nature of our Website

2.1 Our website is a place for you to select and order goods being sold by Boxology® and by Boxology® on behalf of other third party sellers who advertise on our site (all such goods being referred to as 'the products'). Details of the products are, as required by law, shown on our website next to each product and are sold subject to these Terms and Conditions. If goods are to be sold by Boxology® on behalf of other third party sellers, you acknowledge that the contract for sale and purchase of products in these circumstances is between yourself and the third party seller, with Boxology® acting as the third party's agent for sale and subject to these Terms and Conditions.

2.2 Please note that the contents of our website are aimed at users who are professional instructors aged 18 years and above, and you must be over 18 years to purchase the Products, using the payment method displayed on our website. By making a purchase from our website you are warranting that you are a professional instructor or that you are purchasing the products on behalf of a professional instructor.

 

3 Buying Products on our Website

3.1 To purchase a product, browse the catalogue on the website, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to satisfy the order.

3.2 Details of the prices for the products and the procedures for payment and delivery are displayed on or through our website. The price of any product is the price in force at the date and time of your order. The price of any product may change before you place an order. We try to ensure that the prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see paragraph 4.1). We will inform you if a product's correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price.

3.3 You undertake that all details you provide to us for the purpose of purchasing products will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of all products you order. We reserve the right to obtain validation of your credit or debit card details.

 

4 Payment for Products

4.1 You must pay for the products by Paypal, Visa, Mastercard at the time of the order, at which time you will be notified of the current price. If you are shopping from outside the United Kingdom ('UK'), place your order and your credit card company will convert the transaction into your own currency.

4.2 If you incur any problems with your order, the please email boxologyacademy@gmail.com and Boxology® will endeavor to fix the issue.

4.3 Boxology® is entitled to refuse any order placed by you or on your behalf. If your order is accepted, we will confirm acceptance to you by online electronic means ('Confirmation') to the e-mail address you have given us on ordering. The order will then be fulfilled by the date set out in the confirmation. Most orders take 1 working day to process and are shipped within 2 working days. Orders within the UK will normally be received with 3 - 5 working days. Orders to be delivered to an address outside the UK will normally be received within 5 -10 working days.

4.4 If your item is not in stock we will back-order for you. You will be e-mailed with the option to cancel your order if you would rather not wait.

4.5 Shipping and handling rates include first class delivery within the UK and International Airmail for orders delivered outside the UK. If you wish to have your order shipped by any other method, please contact boxologyacademy@gmail.com for pricing prior to placing your order.

4.6 You may return any products you have purchased within 14 days of delivery for any reason (including if you simply change your mind) other than our online book, technical video app or videos, these are non-refundable if accessed using the code given. To return or cancel any order, you must notify us in writing or other durable medium (including e-mail) within those 14 days. In circumstances where we have not received your notification, you will be required to provide evidence. You are therefore required to retain evidence of dispatch such as recorded delivery if sending your notification by post or a read receipt if sent by e-mail. You will then be entitled to a refund from Boxology®, which will be paid as soon as possible, but in any event within 30 days of us receiving the returned Products. You must arrange for and pay the costs of returning the products to Boxology®. While in your possession, you must keep any products you intend to return to us in good condition. The rights referred to in this paragraph do not apply where:  before the end of the 14 day period you have used the product and for that reason it cannot be returned and re-sold; the product consists of a online book, technical app, boxing merchandise.

If the product delivered is not what you ordered (and the sealed packaging has not been opened); or the product delivered is not of a satisfactory quality as required by the Sale of Goods Act 1979, we will refund to you the price paid and your reasonable costs of returning the product. Please e-mail us boxologyacademy@gmail.com stating your order number.

4.7 If you have bought the online book or app, you will receive an access code to view or download the items, if this access code is used and/or the online book is viewed or downloaded and/or the app code has been used and the technical videos viewed or downloaded, there will be no refund given, even within 14 days.

4.8 Complaints

If you have any complaints, you should direct them to us via e-mail at boxologyacademy@gmail.com or via post to Third Space, 67 Brewer St, London, W1F 9US.

 

5 Computer Specification, Software Support and Modifications to Website

5.1 You are responsible for providing and maintaining suitable computer and communications equipment and software necessary to gain access to www.boxology.academy and or to use any downloadable products you purchase. Upon request, Boxology® will provide you with a list of free software that you can install prior to purchase so that you can test the suitability of the computer, equipment and software you are using with the Boxology® systems, software and products.

5.2 It is your responsibility to ensure that you have sufficient technical competence to operate a computer for the purposes of downloading, streaming and viewing a product.

5.3 If you are using the computer of a third party (e.g. your employer), it is your responsibility to ensure that you have the necessary consent to do so. If your circumstances change (e.g. if you change employer or if your employer changes its computer, equipment or software) and you no longer have access to a suitable computer for any reason, Boxology® is not responsible for this and no refund of the price paid for a product will be given in these circumstances.

5.4 Boxology® does not provide software support and this is for you to arrange with your software provider.

5.5 We reserve the right to alter, suspend or discontinue any aspect of our website or the content or products available through it, including your access to it. Unless stated otherwise, any new features including new content, and/or the sale of new products (including, for the avoidance of doubt, those of third parties) shall be subject to these Terms and Conditions.

 

  1. Information You Provide

    1. The following applies to any information you provide to us, for example, during any registration or ordering process: You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address. If you have purchased a third party product this includes passing your details to the third party seller.  Boxology® will not disclose your information to third parties other than as authorised above or for the purposes of delivering the products. Cookies are used on this shopping site but only to keep track of the contents of your shopping cart once you have selected a product. Data collected on this site is used to: take and fulfill customer orders, administer and enhance the site and service, issue a unique identifier (e.g. customer login), monitor customer account status beyond that required for individual purchase.

6.2 Processing and disclosure rights

By accepting these Terms and Conditions, you agree to the processing and disclosure of the Personal Information for the purposes referred to in 6.1 above.

 

7 Security

7.1 You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify Boxology® immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.

7.2 We do not keep or store your credit card details.  MORE TO ADD WHEN WEBSITE PAYMENT IS SORTED.

 

8 Applicability of Online Materials

8.1 Personal Use

Unless otherwise stated, text on our website is presented solely for your private, personal and non-commercial use.

8.2 For Products that are downloadable, Boxology® (for itself and if appropriate, on behalf of the third party seller) grants you a non-exclusive, non-transferable license to use graphic files, audio files, video files and other software associated with such products. It is your responsibility to ensure that your computer, equipment and software are of sufficient specification to enable you to download any product that you purchase through our website. Boxology® will have successfully tested all such downloadable products but you assume responsibility and should damage be caused to your computer or you be inconvenienced in any other way, you and not Boxology® shall assume the entire cost of all damages which may result from any defect. You assume total responsibility and risk for your use of our website, use of all information contained within it and all materials you may download from it.

8.3 Compliance with Law

We have used our best endeavors to ensure that our website complies with English law.

 

9 Copyright, PPL and Responsibility

9.1 The contents of our website and our products are protected by international copyright laws and other intellectual property rights. The owner of these rights is Boxology® or other third party licensors or sellers. All product and company names and logos mentioned in our website and on our products are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with Boxology® or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, recordings, choreography, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

9.2 You acknowledge that all materials, literatures, routines, choreography, boxing techniques and property contained in or relating to the products are the sole property of Boxology® or the third party sellers and you warrant that you shall not make copies of the products or otherwise do anything that might prejudice the interest of Boxology® or any third party sellers in the product.

9.3 You acknowledge that it is your responsibility to choose a product that is suitable for your purposes and if using a product for professional purposes, that you have the appropriate training in order to deliver any associated activity safely. You represent and warrant that you discharge Boxology®, its agents, employees or representatives on a continuing basis from any and all liability from injuries or damages resulting from your use of the products (including but not limited to use through performing, conducting, teaching or instructing) to the fullest extent permitted by law. This exclusion shall not cover death or personal injury caused by the negligence of Boxology® or its employees, agents or sub-contractors.

9.4 It is your responsibility to ensure that you are sufficiently fit, physically, mentally and emotionally, to undertake all components of the products as well as aerobic, anaerobic, resistance, flexibility, stability, muscular strength and endurance exercise. We recommend you obtain medical clearance from your GP prior to purchasing any of the products that encourage you to perform exercise or before commencing any of the exercises contained with the products. You understand that the products may encourage you to perform exercise and that the body's reaction to exercise cannot always be predicted with accuracy. Furthermore, you acknowledge that there are risks involved in performing physical activity including but not limited to musculoskeletal strains, pain and injury, and that certain abnormal changes may occur during or following exercise which may adversely affect blood pressure, cause heart attack or even death.

9.5 You are required to conduct yourself in an appropriate manner during all dealings and correspondence with Boxology®. If you behave in a manner which, in the opinion of Boxology® is threatening, abusive, offensive or otherwise unacceptable, Boxology® will have the right to bar you from using the website and refuse future dealings with you. You will remain liable to pay the price for products you have purchased and no refunds will be given.

 

10 Linking

10.1 Linked Sites

Boxology® makes no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from Boxology® and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that Boxology® endorses or accepts any responsibility for the content or the use of such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.

10.2 No Linking to or Extraction of Data or Other Information from Boxology® site

Any linking to, deep linking to, or extraction from the Boxology® site without the written consent of Boxology® in hard copy with original signature by a director of Boxology® is strictly prohibited.

10.3 Liquidated Damages

Without prejudice to the generality of the foregoing sub-paragraph 10.2, any third party contravening the provisions of sub-paragraph 10.2 shall be liable for liquidated damages to Boxology® for the aggregate of twice the value of any goods sold as a result of such unauthorised activity and all costs incurred by Boxology® whatsoever in researching and dealing with the relevant breach of these Terms and Conditions.

 

11 Availability of our Website

We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.

 

12 Liability

12.1 Seller's Warranties

All Products you purchase from our website will be covered by such guarantees and warranties as are provided by the manufacturer/producer/provider of the product and neither Boxology® nor any third party seller accepts any liability for them other than as stated in paragraph 4.6. All other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the products, our website or any information or service provided through our website are strictly excluded. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all materials and information on our website are provided on an 'as is' basis.

12.2 Exclusion of Liability

In relation to the purchase of Products, neither Boxology® nor any third party seller accepts any liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Boxology® or our agents or any other person.

Without prejudice to the generality of the above paragraph, it is your responsibility as a professional instructor to use the products in an appropriate and safe manner ensuring that you have all necessary qualifications, licenses and insurances relevant to the manner in which you are going to use the products.

12.3 Limit of Liability

If we or a third party seller are liable to you for any reason, such liability will be limited to the amount paid by you for the product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.

12.4 User's Responsibilities

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

12.5 Legal Limitations

The limitations and exclusions in this clause only apply to the extent permitted by applicable law.

 

13 General

13.1 Alterations

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.

13.2 Entire Agreement

These Terms and Conditions together with any order form and payment method instructions, if any, are your whole agreement in relation to Boxology® and any products. You understand that any agreement to order or purchase Boxology® products from or through our website will be an agreement between you and Boxology®. Any agreement to order or purchase products of third party sellers will be between you and the third party seller but subject to these Terms and Conditions with Boxology® acting as agent of the third party seller. You acknowledge that you have not entered into this agreement in reliance upon any warranty or representation made by Boxology® or any other person and you waive any rights to damages/rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in these relevant Terms and Conditions, order form and payment method instructions.

13.3 Illegality

If any provision or term of these Terms and Conditions shall become or be declared illegal, unlawful, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other Terms and Conditions and shall be deemed to be deleted from them.

13.4 Jurisdiction

These Terms and Conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.

13.5 Causes beyond Control

Neither you nor Boxology® will be held liable for any failure to perform any obligation to the other due to causes beyond your or Boxology® respective reasonable control.

13.6 No Waiver

Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.

 

  1. Notices

All notices shall be given: to us via e-mail to boxologyacademy@gmail.com or by post to Third Space, 67 Brewer St, London, W1F 9US.; or to you at either the e-mail or postal address you provide during any ordering process.

Notice will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.

 

16 Replacement

These terms and conditions replace all other Terms and Conditions previously applicable to the use of our website.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Boxology® Academy Equality Policy

 

Boxology® prides itself on equal rights to all who attend our courses, contact us or purchase any goods from us.  But, if you feel unfairly treated there are steps you can take, please see below.  We commit to accepting anyone onto our courses as long as they pass the pre-requisite exam before the Boxology® beginner course, are medically fit, able to hold pads for boxing and able to demonstrate any practical elements on the Boxology® course for assessment.  There is a minimum age of 18 for insurance reasons of the venue used for Boxology® courses.

 

Diversity and Discrimination

If you think you have been treated unfairly or have been discriminated against because of your age, gender, race, religion or beliefs, disability, or sexual orientation, there's a wide range of legislation, information and contacts to help you understand and enforce your rights.

The Equality and Human Rights Commission

EHRC helpline

England: 0845 604 6610

Scotland: 0845 604 5510

Wales: 0845 604 8810

The Equality and Human Rights Commission (EHRC) has been established to promote equality and to tackle and eliminate discrimination in relation to gender, gender reassignment, religion, belief, disability, sexual orientation, age or race, and to promote human rights.

The EHRC has taken on the work of the Commission for Racial Equality (CRE), the Disability Rights Commission (DRC) and the Equal Opportunities Commission (EOC), aiming to build on the achievements and advances of the previous individual commissions. The commission covers England, Scotland and Wales and has statutory committees in Scotland and Wales, which carry out its work.

The EHRC also provides information and guidance on discrimination and your rights in specific settings.  For help and advice, call the EHRC helpline. Calls to 0845 numbers are charged at local call rate if you are using a BT landline. Charges from other operators and from mobiles will vary - check with your provider to find out how much you will be paying.

 

Discrimination and your rights

The EHRC is responsible for upholding the rights of individuals and tackling instances of discrimination. The organisation Community Legal Advice has produced a leaflet that provides guidance on your rights and how you can challenge discrimination.

 

Sex and gender equality

Unlawful sex discrimination is when someone is treated unfairly because of their gender. Women, men and transsexual people can all experience sex discrimination.

The EHRC website provides expert advice for both individuals and employers, and provides practical guidance and legal information. If you believe you have been unfairly treated on an education course, or by anyone providing a service - and you think it is because you are a woman, or because you are a man - you can contact the commission's confidential helpline for advice.

 

Gender recognition

The Gender Recognition Act 2004 came into effect in April 2005. It gives transsexual people legal recognition in their acquired gender, following their application to the Gender Recognition Panel.  The Gender Recognition Panel has a website containing information and advice for transsexual people who wish to apply for gender recognition.

 

Race equality

The Race Relations Act protects individuals from racial discrimination and harassment and creates a right to challenge discrimination in the courts or at an employment tribunal. It is unlawful for a person to discriminate against another person on racial grounds - this means race, colour, nationality, or ethnic or national origins.  The Act also makes racial discrimination by public bodies and organisations illegal and requires them to have policies to promote racial equality. The EHRC provides information and advice to people who believe they have suffered racial discrimination or harassment. They work with public bodies, businesses and organisations from all sectors to promote policies and practices that help to ensure equal treatment for everyone.  The commission's website can provide you with more information about race discrimination, your legal rights and what to do if you are being discriminated against.

 

Disability rights

The 'Disabled people' section of https://www.gov.uk this provides information on rights under the Disability Discrimination Act, definitions of 'disability' and on general rights of access to goods and services.

The EHRC gives advice and information to disabled people, education providers, employers and service providers, and supports disabled people in getting their rights under the law. The organisation also supports legal cases to test the limits of the law and provides an independent conciliation service for disabled people and service providers. Advisers on the EHRC helpline will be able to tell you if your case is suitable for conciliation.

 

Age rights and discrimination

Unlawful age discrimination is when someone is treated unfavorably because of their age, without justification, or is harassed or victimised because of their age.

The EHRC website provides information and advice on issues around age discrimination, including what your rights are and what you can do if you are being discriminated against.

There is also further information about age discrimination legislation in the employment section and the pensions and retirement planning section of https://www.gov.uk

 

Sexual orientation and discrimination

The EHRC provides information and advice in relation to discrimination due to an individual's sexual orientation, or perceived orientation, or the sexual orientation of those they associate with. A guide has been produced by ACAS (the Advisory, Conciliation and Arbitration Service) for employers and employees on sexual orientation in the workplace.

 

Further information

The EHRC helpline provides information and guidance on discrimination and human rights issues. All of the helpline staff have been trained to provide this service.

You can also contact the commission by letter, email or fax. Follow the link below for contact details. If you contact the commission by post, don't send any documents with your letter - someone will contact you to let you know what you need to send.

If you would like to contact the EHRC in a language other than English, you can do so using any of the methods already mentioned and someone will arrange to contact you in your language of choice.

The offices do not accept visitors as they do not provide face-to-face advice. The addresses provided are for letters only.

 

 

 

 

 

 

 

Boxology® Reasonable Adjustment Procedure

 

This policy is based on Active IQs' and Cimspa, our primary awarding bodies (AWBs).

As a company Boxology® Academy acts to encourage open access for learners who are eligible for reasonable adjustments, and/or special considerations during assessments. Any adjustments made need to ensure that the assessment of skills, knowledge, understanding and competence is not compromised.

 

What is a reasonable adjustment?

A reasonable adjustment relates to an adjustment that helps to reduce the effect of a disability or difficulty, which may place the learner at a disadvantage during the assessment process.

It is important that reasonable adjustments do not affect the reliability or validity of assessment and they should not give the learner an advantage over other learners undertaking the same assessment.

Where reasonable adjustments have been applied, the work produced by the learner will be assessed to the same standard as the work of other learners.

 

Responsibilities of Boxology® Academy

Identification of any need for reasonable adjustment should be done as early as possible. Learners have the opportunity on enrolment to indicate if they need any additional support, and if they foresee any difficulties they may have in accessing assessments on application forms. Any issues raised will be passed onto our Internal Quality Assurance (IQA) team prior to the start of the learners course so they may consult with AWBs to ensure appropriate adjustments are put in place.

It should be made clear at the outset if the learner is not going to be able to meet all of the criteria. They may still wish to proceed with the programme, but enter for only part of the assessment. In this case Boxology® will explain to the learner any restriction on progression to other qualifications as a result of not achieving all the criteria. All these decisions will be made with the involvement of the learner.

As a course provider, Boxology® will source any assistance needed by the learner (this may be at an additional cost) within the requirements of AWBs. All policies set out by AWBs for reasonable adjustments will be agreed and followed.

A learner can appeal any decision not to apply a reasonable adjustment, or if they feel it was not appropriate to their needs.

 

When making reasonable adjustments Boxology® will ensure:

  • The reasonable adjustments made provide learners with the opportunity to demonstrate capability.

  • The reasonable adjustments compensate for any disadvantage imposed by the disability but do not otherwise advantage learners.

  • Any person using the certificate to identify an individual's competence is not misled regarding the learner's capabilities.

  • The assessment is both rigorous and fair.

  • The assessment result is reliable.

  • The assessment is practically able to operate within available resources, facilities and time.

 

Boxology® will only reject enrolments on course in circumstances where:

  • The content and delivery of the chosen course of study would prevent the applicant from fulfilling a major part of the requirements of the course and it proves impossible to overcome this difficulty.

  • Admission of the learner may constitute a serious safety hazard that cannot be reasonably overcome

In these instances, Boxology® will give relevant feedback to the applicant. Boxology® will not refuse to enrol learners on the grounds that better facilities or support could be provided elsewhere.

NOTE: Boxology® will seek clarification from AWBs in any case where they consider that they do not have the necessary expertise to judge whether a reasonable adjustment is needed and/or how it should be applied.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Boxology® Academy Complaints Procedure

 

BOXOLOGY® COMMITMENT TO YOU

This  ‬document sets out  Boxology® complaints  policy  ‬and  procedure  and  ‬is  aimed ‬‬‬‬‬‬‬

at our learners and all interested parties who encounter a direct or indirect service from Boxology®.  Each of our customers are important to us and we believe you have the right to a fair, fast and courteous service at all times.  Therefore, it is important should you feel you have encountered a level of service that is below both yours and our expectations that you raise any concerns you may have with us immediately so that we may address them and learn lessons appropriate to improving service level expectations.‬‬

 

If you have a complaint, you should first try to sort out any problem at the earliest opportunity by speaking to the person who dealt  ‬with your problem initially.  If they cannot help or you wish to speak to someone else, please write to us by email to boxologyacademy@gmail.com or by post to Boxology® Academy, Third Space, 67 Brewer Street, London, W1F 9US.‬

Once we are in receipt of your complaint, we will deal with it promptly, effectively and in a positive manner.

  • We will acknowledge your complaint within 5 working days of receipt of your complaint.

  • We will investigate your complaint and endeavor to send a final response to you within four weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.

  • We will endeavor to send a final response to you within eight weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise when you can expect a final response.

If you feel Boxology® has not dealt with your complaint fairly, then please refer to our Awarding Body Active IQ policy’s on https://www.activeiq.co.uk/centres/policies-and-procedures/. ‬

 

This  ‬policy covers  ‬complaints  ‬that  ‬learners and  ‬members  ‬of  ‬the  ‬public  ‬may wish to ‬‬‬‬‬‬‬‬‬

make in relation to the qualifications offered by Boxology®.‬‬  It is not to be used to cover enquiries about services offered by Boxology® or appeals in ‬‬relation to assessment decisions made by Boxology®. These areas are covered by our ‬‬Appeals ‬Policy. Should a complaint be submitted which is in fact an appeal we will respond to inform the relevant party that the issue is being considered in accordance with our Appeals ‬Policy.‬‬‬‬‬‬‬

If you are unhappy about the way an examination or assessment was delivered and

conducted  ‬and you suspect malpractice and/or maladministration may have occurred you ‬

should send your concern  ‬to  ‬us  ‬in  ‬accordance  ‬with  ‬the  ‬arrangements  ‬in ‬our ‬‬‬‬‬‬‬‬‬

Malpractice and ‬Maladministration Policy. This should occur as soon as possible to protect ‬‬‬

any associated evidence that may form part of your complaint.

 

Boxology® responsibility‬‬

We advise that our staff and learners involved in the management, assessment and quality

assurance of our qualifications, are aware of the contents of this policy and that Boxology® has a complaints handling procedure in place to deal with complaints from  ‬learners ‬about the services they receive from us. ‬‬‬

 

Confidentiality and whistle blowing

Sometimes a complainant will wish to remain anonymous.  ‬However, it is always ‬

preferable to  ‬reveal your identity and contact details to us. If you are concerned about ‬

possible adverse consequences please inform us that you do not wish for us to divulge

your identity.

What happens if my complaint is upheld?

If any part of your complaint is upheld, we will of course respond to the complainant

accordingly and give due consideration to how we can improve our service and

arrangements.  For  ‬example,  ‬by reviewing  ‬our  ‬procedures to  ‬assess the impact on our ‬‬‬‬‬‬‬

arrangements  ‬and assessment process (if relevant) or arranging for staff training. In ‬

extreme circumstances,  ‬internal disciplinary procedures  may be exercised where the ‬‬

performance or  ‬behavior of  ‬our staff is deemed inappropriate.‬‬

In situations where a complaint has been successful, or where an investigation following

notification from Active IQ indicates a failure in our processes, Boxology® will give due ‬‬‬‬

consideration  ‬to the outcome and will, as appropriate, take actions such as:‬

  • Identify any other learner, who has been affected by that failure‬

  • Correct,  ‬or  ‬where  ‬it  ‬cannot  ‬be  ‬corrected,  ‬mitigate  ‬as  ‬far  ‬as  ‬possible  ‬the  ‬effect ‬of  ‬the  ‬failure‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

  • Ensure that the failure does not recur in the future‬

  • Compensate the learner if the centre is found it has compromised its own terms and ‬

conditions that form part of the contract between us and the learner in question.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Boxology® Academy Privacy Statement

 

Boxology® Limited is committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1998 (‘the Act’)

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information

In general, you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:

  • To register you with our website and to administer it.

  • For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

  •  

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data. 

We may disclose your personal information to third parties:

  • In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.

  • If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

 

Cookies

We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail boxologyacademy@gmail.com or post Boxology® Academy, Third Space, 67 Brewer Street, London, W1F 9US.

 

Security

We endeavor to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or willful default.

 

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.  

 

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:

Boxology® Academy, Third Space, 67 Brewer Street, London, W1F 9US

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Boxology® Academy Malpractice and Maladministration Policy

 

MALPRACTICE AND MALADMINISTRATION INTRODUCTION
This policy is aimed at our customers and staff, who are studying or teaching Boxology® approved qualifications, courses or workshops within or outside the UK and who are involved in suspected or actual malpractice/maladministration.

Definition of Malpractice
Malpractice is essentially any activity or practice which deliberately contravenes regulations and compromises the integrity of the internal or external assessment process and/or the validity of certificates. It covers any deliberate actions, neglect, default or other practice that compromises, or could compromise:
∙  the assessment process
∙  the integrity of a regulated qualification
∙  the validity of a result or certificate
∙  the reputation and credibility of Boxology® qualification
Malpractice may include a range of issues from the failure to maintain appropriate records or systems, to the deliberate falsification of records in order to claim certificates. For the purpose of this policy this term also covers misconduct and forms of unnecessary discrimination or bias towards certain or groups of learners.

Examples of malpractice
The categories listed below are examples of Boxology® and learner malpractice. Please note that these examples are not exhaustive and are only intended as guidance on our definition of malpractice:
∙  denial of access to premises, records, information, learners and staff to any authorised Boxology® representative and/or the regulatory authorities
∙  failure to carry out internal assessment, internal moderation or internal verification in accordance with our requirements
∙  deliberate failure to adhere to our learner registration and certification procedures
∙  deliberate failure to continually adhere to our recognising centre (Active IQ/CIMSPA) recognition and/or qualification approval requirements or actions assigned to Boxology®  
∙  fraudulent claim(s) for certificates
∙  the unauthorised use of inappropriate materials / equipment in assessment settings (e.g. mobile phones)
∙  intentional withholding of information from us which is critical to maintaining the rigour of quality assurance and standards of qualifications
∙  conspiracy or permitting conspiracy in exams/assessments
∙  learners still working towards qualification after certification claims have been made ∙  persistent instances of maladministration within the Boxology®
∙  a loss, theft of, or a breach of confidentiality in, any assessment materials
∙  plagiarism by learners/staff
∙  copying from another learner
∙  personation - assuming the identity of another learner or having someone assume your identity during an assessment
∙  unauthorised amendment, copying or distributing of exam/assessment papers/materials

 

∙  inappropriate assistance to learners by Boxology® staff (e.g. unfairly helping them to pass a unit or qualification)
∙  deliberate submission of false information to gain a qualification or unit
∙  deliberate failure to adhere to, or to circumnavigate, the requirements of our Reasonable Adjustments Policy

Definition of Maladministration
Maladministration is essentially any activity or practice which results in non-compliance with administrative regulations and requirements and includes the application of persistent mistakes or poor administration within Boxology® (e.g. inappropriate learner records).

Examples of Maladministration
The categories listed below are examples of Boxology® and learner maladministration. Please note that these examples are not exhaustive and are only intended as guidance on our definition of malpractice:
∙  persistent failure to adhere to our learner registration and certification procedures
∙  persistent failure to adhere to our recognising centre (Active IQ/CIMSPA) recognition and/or qualification requirements and/or associated actions assigned to Boxology®
∙  late learner registrations (both infrequent and persistent)
∙  unreasonable delays in responding to requests and/or communications from Boxology® ∙  inaccurate claim for certificates
∙  failure to maintain appropriate auditable records, e.g. certification claims and/or forgery of evidence
∙  withholding of information, by deliberate act or omission, from Boxology® which is required to assure Active IQ/CIMSPA of the centre’s ability to deliver qualifications appropriately
∙  failure to adhere to, or to circumnavigate, the requirements of our Reasonable Adjustments Policy

Process for making an allegation of malpractice or maladministration
Anybody who identifies or is made aware of suspected or actual cases of malpractice or maladministration at any time must immediately notify Active IQ/CIMSPA. In doing so they should put them in writing/email and enclose appropriate supporting evidence.

All allegations must include (where possible):
∙  centre’s name, address and number
∙  learner’s name and Boxology® registration number
∙  centre personnel’s details if they are involved in the case
∙  details of the Boxology® course/qualification affected or nature of the service affected ∙  nature of the suspected or actual malpractice and associated dates
∙  details and outcome of any initial investigation carried out by Boxology® or anybody else involved in the case, including any mitigating circumstances

If Boloxogy® has conducted an initial investigation prior to formally notifying us, the Boxology® should ensure that staff involved in the initial investigation are competent and have no personal interest in the outcome of the investigation. However, it is important to note that in all instances the Boxology® must immediately notify us if they suspect malpractice or maladministration has occurred as we have a responsibility to the regulatory authorities to ensure that all investigations are carried out rigorously and effectively.

In all cases of suspected malpractice and maladministration reported to us we will protect the identity of the ‘informant’ in accordance with our duty of confidentiality and/or any other legal duty.

Confidentiality and whistleblowing
Sometimes a person making an allegation of malpractice or maladministration may wish to remain anonymous. Although it is always preferable to reveal your identity and contact details to us; however, if you are concerned about possible adverse consequences you may request us not to divulge your identity. If it helps to reassure you on this point, we can confirm that we are not obliged to disclose information if to do so would be a breach of confidentiality and/or any other legal duty, however to progress an investigation it may sometimes not be possible to conceal identities. However, this would always be discussed in advance with the whistleblower. While we are prepared to investigate issues which are reported to us anonymously we shall always try to confirm an allegation by means of a separate investigation before taking up the matter with those the allegation relates.

Responsibility for the investigation
In accordance with regulatory requirements all suspected cases of maladministration and malpractice will be examined promptly by Boxology® and passed onto our regulating centres: ActiveIQ and CIMSPA.

Investigation summary process
The fundamental principle of all investigations is to conduct them in a fair, reasonable and legal manner, ensuring that all relevant evidence is considered without bias. In doing so investigations will be based around the following broad objectives:
∙  to establish the facts relating to allegations/complaints in order to determine whether any irregularities have occurred
∙  to identify the cause of the irregularities and those involved
∙  to establish the scale of the irregularities
∙  to evaluate any action already taken by Boxology®
∙  to determine whether remedial action is required to reduce the risk to current registered learners and to preserve the integrity of the qualification
∙  to ascertain whether any action is required in respect of certificates already issued
∙  to obtain clear evidence to support any sanctions to be applied to Boxology®
∙  to identify any adverse patterns or trends

We also reserve the right to withhold a learner’s, results for all the Boxology® course/qualifications and/or workshops they are studying at the time of the notification or investigation of suspected or actual malpractice/maladministration.  If appropriate, we may find that the complexity of a case means that we are unable to complete an investigation. In such circumstances we will consult the relevant regulatory authority in order to determine how best to progress the matter.

Investigation report
After an investigation, we will produce a draft report for the parties concerned to check the factual accuracy. Any subsequent amendments will be agreed between the parties concerned and ourselves. The report will:
∙  identify where the breach, if any, occurred
∙  confirm the facts of the case
∙  identify who is responsible for the breach (if any)
∙  confirm an appropriate level of remedial action to be applied

We will make the final report available to the parties concerned and to the regulatory authorities and other external agencies as required.

 

Investigation outcomes
If the investigation confirms that malpractice or maladministration has taken place we will consider what action to take in order to:
∙  minimise the risk to the integrity of certification now and in the future
∙  maintain public confidence in the delivery and awarding of qualifications
∙  discourage others from carrying out similar instances of malpractice or maladministration ∙  ensure there has been no gain from compromising our standards

The action we take may include:  
∙  in cases where certificates are deemed to be invalid, inform the regulatory bodies why they are invalid and any action to be taken for reassessment and/or for the withdrawal of the certificates. We will also let the affected learners know the action we are taking, and that their original certificates are invalid and ask the learner (where possible) to return the invalid certificates to Boxology®. We will also amend our database so that duplicates of the invalid certificates cannot be issued
∙  amending aspects of our qualification assessment and/or monitoring arrangements and associated guidance to prevent the issue from reoccurring
 

In proven cases of malpractice and/or maladministration by a centre, Boxology® reserves the right to charge the learner for any re-sits and reissuing of certificates.

Contact us
Email: boxologyacademy@gmail.com
Post: Boxology® Academy, Third Space, 67 Brewer Street, London, W1F 9US.
Active IQ: www.activeiq.co.uk
CIMSPA: www.cimspa.co.uk

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Boxology® Appeals Policy

BOXOLOGY® APPEALS POLICY
Introduction
This policy is aimed at our customers, including learners, who are registered on one of our courses.  It sets out the process you should follow when submitting appeals to us, and the process we will follow when responding to appeals.  It is also for use by our staff to ensure they deal with all appeals in a consistent manner.

Boxology® responsibility
It is important that all staff involved in the management, assessment and quality assurance of Boxology®.  We will review the policy annually as part of our self-evaluation arrangements, revising it as necessary in response to customer and learner feedback, or best practice guidance issued by the our regulatory centres (ACTIVEIQ/CIMSPA).  If you would like to feedback any views, please contact us via the details provided at the end of this policy.

Fees
We will charge a nominal fee of £50 per learner applicant to cover the administration costs involved in investigating an appeal, which is retained if the appeal is not upheld. In the case of group appeals, the fee per learner will be reduced, depending on the number of learners. If the appeal is upheld, the fee will be waived and a refund issued. Where such appeals are partially upheld, the fee will be proportionately waived.

Areas covered by the policy
This policy covers:
∙  appeals from learners in relation to an assessment decision on the basis that Boxology® did not apply procedures consistently or that procedures were not followed properly and fairly
∙  appeals from a learner relating to a Boxology® decision to decline a request to make reasonable adjustments or give special considerations
∙  appeals about an investigation into malpractice or maladministration or a decision to amend a learner’s results following a malpractice or maladministration investigation
∙  appeals if you believe we have not applied our procedures consistently or those procedures were not followed properly, consistently and fairly

Process for raising an appeal
An appeal must be formally raised within 20 working days from the date you notified Boxology® of the decision against which you are appealing.

Learners who wish to appeal their assessment results to Boxology® recognised centre (ACTIVEIQ/CIMSPA) must have exhausted Boxology® own appeals process prior to contacting them. Where this is the case, learners must provide evidence that they have first completed the internal appeals process with Boxology®.

Information needed for an appeal to recognised centres:
∙  centre name, address and contact details
∙  learner’s name and Boxology® registration number (if relevant)
∙  date(s) you notified of Boxology®  
∙  course name and date
∙  detailed outline and reasons for the appeal

∙  contents and outcome of any investigation already completed internally by Boxology® relating to the issue

Appeals procedure
If you have a complaint, you should first try to sort out any problem at the earliest opportunity by speaking to the person who dealt with your problem initially.  If they cannot help or you wish to speak to someone else, please write to us by email to boxologyacademy@gmail.com or by post to Boxology® Academy, Third Space, 67 Brewer Street, London, W1F 9US.‬

Once we are in receipt of your complaint, we will deal with it promptly, effectively and in a positive manner.

  • We will acknowledge your complaint within 5 working days of receipt of your complaint.

Following the review of the appeal, we will write to the appellant with details of our decision within four weeks (If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise when you can expect a final response) to either:

1. amend our original decision in light of the new rationale/evidence being put forward which has been reviewed.
2. confirm we stand by our original decision and in doing so the rationale for this decision and request that you confirm, within 15 days, whether you now accept this decision or if wish to proceed to our independent review appeals process. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise when you can expect a final response.

  • If you feel Boxology® has not dealt with your appeal fairly, then we will ask an independent reviewer from our awarding bodies Active IQ or CIMSPA to review the appeal.  The Independent Reviewer will review all the evidence which took place in the above stages and review if we’ve applied our procedures fairly, appropriately and consistently in line with our policy.
    The independent review process may involve:
    ∙  a discussion with the appellant or the learner and Boxology® personnel  
    ∙  a centre visit by authorised Active IQ personnel

Successful appeals
In situations where an appeal has been successful
∙  identify any other learners who have been affected and correct, or, where it cannot be corrected, mitigate as far as possible the effect of the failure (e.g. amend the results for the learner/s affected following an appropriate investigation)
∙  review our associated processes and policies to ensure that the failure does not occur again, or mitigate the situation as far as possible if the failure that occurred cannot be corrected
We will also cooperate with any follow-up investigations required by the regulators and, if appropriate, agree any remedial action with them.

Contact us
Email: boxologyacademy@gmail.com
Post: Boxology® Academy, Third Space, 67 Brewer Street, London, W1F 9US.
Active IQ: www.activeiq.co.uk
CIMSPA: www.cimspa.co.uk